Terms and Conditions
Attendance
Life, bodies and brains happen. I offer flexibility with my one-to-one scheduled sessions, and appreciate the same in return.
You can cancel and reschedule your sessions at any time via Calendly. If you know in advance that you need to shift your session, please do so with as much notice as possible. For those times when life, bodies, and brains happen at short notice, and you need to reschedule a session, you can do so on Calendly with no need to do the emotional and mental labour of explanations.
If a session is not attended and no notice is given, I will need to count this as a missed session and not provide a reschedule. This is because of the preparation involved in holding one-to-one sessions.
On the rare occasion I will need to make a last-minute reschedule, I will do so with as much notice as possible.
You are free at any time to stop your coaching or mentoring sessions. If you would like to discuss your work and progress directly with me, we can do this to see if we can find a way forward together, however there is no requirement to continue with sessions should you feel they are not benefiting you.
Confidentiality
All mentoring and coaching sessions are confidential. The only circumstances in which this would change are if I felt that something shared within a session disclosed the possibility of harm being done to yourself or to others. If this were to happen, I would pause the session and speak directly to you about the concern before taking any further action.
As part of my commitment to best practice, I receive regular supervision with my coaching mentor, Debs Barnard. During supervision, I will refer to sessions and client work but will not refer to anybody by name or share personal details.
Feedback
If at any point you need to express a problem, concern or offer feedback, please get in touch with me at hello@karnjohn.co.uk. If further dialogue is needed, I would invite this where appropriate within a session, or outside of this at a mutually convenient time.